Important Policy

Return Policy

You may exchange or return product for a refund (excluding actual shipping cost) within 7 days of receiving the item. All items must be in new, unused, untested condition. Items tested in any manner are NOT returnable. Buyer pays return shipping cost and we DO NOT refund the shipping cost (actual shipping cost) on all returns unless it was a result of our mistake. This amount will be deducted from your refund. The following items are not returnable; special orders, pond liner, liner underlay, ultima filters, tubing, fish food and Koi. If the item is returned after 30 days for any reason, You will be charged 30% Restocking Fee. Every return requires a Return Material Authorization (RMA) number from us. Please call us at 626-444-8197 to receive an RMA number.

Warranty Policy

Products which come with a warranty from the manufacturer are held by the manufacturers and NOT BY US. We will not be responsible for all manufacturer’s warranty issues and should be directed to the manufacturer.

Privacy Policy

We are committed to protecting your privacy. We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facility to protect against the loss, misuse or alteration of information that we have collected from you at our site. We WILL NOT disclose any of your private information to any third party other than in the course of completing a transaction that you have requested or in response to an investigation involving legal matters.

This is the web site of Koi & Goldfish Outlet, Inc. Specifications, features and promotions about product found on this web site are obtained from the manufacturer and may be changed by the manufacturer without our knowledge at any time. We shall not be responsible for any inaccuracies, typographical errors or omissions found on this web site. We reserve the right to make product information and pricing changes without notice.